Additional Terms and Conditions

The Terms and Conditions outlined below apply to all purchases made from the Shop SingleTree website: www.shopsingletree.com.

It is important that all customers thoroughly read the Terms and Conditions set by SingleTree Lane before purchasing any goods. By agreeing to SingleTree Lane's Terms and Conditions, you are agreeing to the correspondence outlined within these Terms and Conditions.

SingleTree Lane reserves the right to make changes to the Terms and Conditions at any time. Any changes made will be effective once published on the www.shopsingletree.com website.

We will do our best to ensure that all information on our website is accurate and correct at all times. We aim to resolve any errors on the website as soon as reasonably possible. For assistance, contact us here. Please note that this does not admit liability on the behalf of SingleTree Lane.

PLACING YOUR ORDER

In order to place your order, you will need to select your payment method and include your verified and working email address, shipping details, and telephone number.

Payment for goods is to be made in full and to be processed by PayPal, ShopPay, credit card, or debit card.

We do not accept cash or cheque payments for online orders.

Should your credit or debit card have insufficient credit, we reserve the right to invoice you for the costs incurred in making requests for payment.

As soon as we have received your order you will receive an order confirmation which will be sent to the email address provided. If you have an account with us you can also check the "Order history" on your SingleTree Lane account. If you are unable to locate your order confirmation, please check to see if your email address is correct as well as checking your spam/junk mailbox. For assistance, contact us here.

SingleTree Lane reserves the right to refuse or cancel any orders placed that is deemed suspicious or fraudulent. Customers who place an order that is system flagged (SF) will be required to verify additional information. Please note that we are not responsible for the delay in processing system-flagged order.

Orders that have already been shipped cannot be canceled.

Orders that have not been shipped can be revised or cancelled for a full refund.

FRAUDULENT WEBSITES

Online shopping scams involve scammers pretending to be legitimate online sellers, either with a fake advertisements or lookalike shopping websites. Many scammers mimic trusted retailers by using familiar logos, stolen images, and a URL that can be easily mistaken for the real thing. To the untrained eye, these sites usually look safe. Review the warning signs below to protect yourself from fraudulent activity.

Warning signs:

The site’s URL looks suspiciously similar to the official address of a genuine retailer. Avoid lookalike domains by manually typing the retailer’s URL into your browser. SingleTree Lane’s genuine URL is https://www.shopsingletree.com.
The site uses an amateur website design, and the images are pixelated and/or outdated.
The site offers products at unbelievably low prices. Compare the prices of the same product from other online stores. If the item is drastically lower than what it is listed for on other sites, the offer is most likely a scam.
The site has limited and/or incorrect contact details. Verify the online seller’s physical address, support email, and phone number with a search on Google. Faux sites normally list an address that goes to a random location or an email that uses a random account domain instead of a corporate domain. SingleTree Lane’s genuine customer service email address is info@shopsingletree.com. All genuine email addresses from SingleTree Lane will end in @singletreelane.com or @shopsingletree.com.

Reporting suspicious behavior

If you identify a deceptive business or a scam shopping site, you can report it to Google or Microsoft, as well as to the US agencies below. Be sure to include as many details as you can about why you believe the site is fake.

Google: Report the page to the Google Safe Browsing team if you believe you've encountered a page designed to look like another page in an attempt to steal users' personal information.
Microsoft: Report unsafe sites to Microsoft's Security Intelligence team
Federal Trade Commission (FTC): Report a complaint to the FTC, which handles complaints about deceptive or unfair business practices. (For updates on other types of potential scams, view the FTC's Scams | Consumer Advice page.)
Better Business Bureau (BBB): Report a scam to the BBB
Scam Advisor: Report a scam or use their search engine to look up the details of a website.
Scam Watcher: Report an internet scam on this community reporting page.

What to do if you’re a victim of a fake shopping site

If you’ve given your information or money to a fake shopping website, follow these steps:

Call your bank or credit card company immediately to report the fraudulent charge and ask for a reversal. Let them know a scammer has gained access to your accounts. Many finance companies offer fraud protection that covers certain charges made without your consent. If you bought an item via PayPal, get help from PayPal Buyer Protection.
Change your passwords and enable two-factor authentication (2FA) to secure your online accounts if you have given personal information to suspicious websites (addresses, social media, email, banking, etc.).
File a police report if you have been scammed while shopping online. Not only will this increase the chances of the fraudsters being caught, but your bank, credit card company, or insurance company will likely request a copy of the report before paying out a claim.
File a complaint to the FTC if you’re based on the U.S. This is a critical step for disputing fraudulent transactions and fixing your credit if you’re ever a victim of identity theft.
File a complaint with the FBI’s Internet Crime Complaint Center (IC3).

UNDELIVERABLE AND RETURNED PACKAGES

If UPS is unable to deliver the package after a second delivery attempt and/or if the package is not collected from a UPS Access Point or USPS office within 7 days and is returned to sender, SingleTree Lane is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs.

LOST OR STOLEN PACKAGES

SingleTree Lane is not responsible for lost or stolen packages after they have been dispatched from our facilities. If you think your package has been lost or stolen, please contact the shipping carrier (UPS, USPS, FedEx or DHL) as indicated on the shipping confirmation email and make a claim.

RETURNING GOODS

Please see our return policy here.

PROMOTIONS AND PRICING POLICY

SingleTree Lane will intermittently offer date-and-time-bound discounts in the following promotions (but not limited to) flash sales, holiday sales, End of Season sales.

The promotions are subject to exclusions as otherwise stated.

Price Adjustment or Price Matching? Unfortunately, we do not offer price adjustments, price matching, or promotion adjustments. Purchases made prior to the start date of promotional periods are not eligible for price adjustments and promotional offers. Discount codes and sales pricing may not be applied retroactively to previous purchases or existing open orders.

SingleTree Lane aims to ensure the accuracy of pricing across all our channels. Despite our efforts, pricing errors may still occur. If you have any questions about a price displayed and/or offered at checkout, please contact us here.

PRE-ORDERS

Pre-Order items will be shipped in accordance with their expected dispatch dates. The customer is responsible for keeping shipping + contact information up-to-date. Payment is charged at the time of placing a Pre-Order and is subject to our terms for returns, shipping, exchanges as outlined here and our Returns page. If an order is placed for both available and Pre-Order items, the available item(s) will be shipped first. The expected shipping dates for Pre-Order items will be communicated to you and are subject to reasonable delays in manufacturing and/or delivery. Such dates are estimated and are subject to change. If we foresee any shipping delays, we will notify you immediately.

BUY ONE GET ONE (BOGO) PROMOTIONS

When purchasing items as part of a BOGO promotion, the promotional offer is automatically applied to the lower priced items, excluding limited edition, in sets of two. All items, excluding Final Sale items, purchased during a BOGO promotion can be returned for an exchange, store credit, or refund. Final Sale items are nonrefundable; Final Sale items are returnable for exchanges or store credit.

BOGO Returns: If you wish to return item(s) from a BOGO order: Your refund amount for each item will be adjusted accordingly, depending on the full price of each item and the discount received.

If you are returning all of your the qualifying items in your BOGO order, you'll receive a full refund for what you paid.
If you are keeping one or more qualifying items in your BOGO order and returning the rest, the discount and any applicable taxes will be applied accordingly across all of the items in your order, and you'll be refunded the individual pro-rated value of the item(s) returned.

If you wish to exchange item(s) from a BOGO order: Eligible items from a BOGO deal can be individually returned or exchanged. The value will be based on the original purchase price adjusted by its prorated discount and applicable taxes. Any price difference between the original item(s) and the new item(s) will be invoiced to you or refunded to your original form of payment.

CUSTOM AND/OR MADE-TO-ORDER PRODUCTS

Personalized and/or made-to-order products are items that are tailored to your specific requirements. Upon placing your order, the manufacturing process for your item will begin. Once production has begun, your custom order is returnable within 14 days by paying a 25% restocking fee. See our full return policy here. If it is a final sale or sample sale item it is non-returnable and non-refundable, and cannot be altered or cancelled under any circumstances.

By purchasing a personalized and/or made-to-order item, you fully understand and agree to the conditions below:

PRODUCTION PROCESS + DELIVERY TIMES

The production of personalized and/or made-to-order items require 7-10 days to be completed and shipped. Upon completion, your order will be marked as fulfilled and we will provide you with tracking information via email. Please allow 1-2 weeks for delivery of your order, as shipping times may vary depending on your shipping destination. Please note that the estimated delivery date is subject to change.

ADDITIONAL FEES

Return fees are 25% of the item price. Exchange fees are 15% of the item price.